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Missed Appointment Policy

Our goal is to provide quality, individualized mental healthcare in a timely manner. No-shows, late arrivals, and cancellations inconvenience others who need access to care. We want to inform you of our policy regarding missed appointments.

Cancellation of an Appointment

In order to be respectful of other patients' medical needs, please be courteous and call Empathy Therapy’s appointment line (888) 832-9635 promptly if you are unable to show up for an appointment. This time will be reallocated to someone who needs treatment. If it is necessary to cancel your scheduled appointment, we require that you call during regular business hours (Monday-Friday), at least 72 hours in advance of your appointment. Appointments are in high demand, and your early cancellation will allow another patient access to timely medical care.

How to Cancel an Appointmnet

Please call (888) 832-9635 and leave a detailed message on our voicemail to cancel your appointment. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly. For canceled appointments, refunds processed by Square typically take up to seven business days to complete and post to customer debit/credit card accounts, minus a cancellation charge ($7.50 for return appointments and $20.00 for new appointments).

Late Cancellations 

A cancellation is considered late when the appointment is canceled without 72-hour advance notice during regular business hours (Monday-Friday). Voicemail messages at our practice are date and time-stamped for your convenience.

No-Show Policy

A “no-show” is a patient who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the chart as a “no-show.”

Cancellation and No-Show Fees

For new patient visits, a no-show or late cancellation will result in a full charge of $600.


For return patient visits, a no-show or late cancellation will result in a full charge of $250.

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